Support
Quick fixes for common problems.
The TV shows a 6-digit code and nothing else
It isn't paired yet. In Pekko, open Displays → Add screen and type the code. Codes expire after a few minutes; reload the TV page for a new one.
What address do I open on the TV?
Open the TV's web browser and go to /player on this site (for example yourpekko.site/player). The exact address is on the Displays page with a copy button.
I published but the TV still shows the old content
Check the TV is online (Displays shows Online). The TV checks in about every 30 seconds. Saving a draft doesn't change the TV; press Publish.
The screen says “This screen is paused”
Your trial or plan has ended, or this screen is beyond your plan's screen limit. Open Settings → Plan & billing. Your content is kept and the TV resumes on its own.
The screen says it's offline
Check the TV's Wi-Fi and power. It keeps playing saved content without internet and catches up when it reconnects.
My video won't upload or play
Use MP4 (H.264). Very large files take longer; keep the page open until it finishes.
I forgot my password
Use Forgot password. The link works once and expires in an hour; check spam.
How do I delete my account?
See Delete your account.
Contact us
TODO: [Support email: to be confirmed] No contact address is published yet.