Frequently asked questions
Need help with a screen? See Support.
How does the free trial work?
Your 14-day trial starts when you create your account. It includes every feature on up to 5 screens, the full Multi-screen experience. We don't ask for a card.
What happens when the trial ends?
Your screens keep playing for 3 more days. If you don't choose a plan, they pause. Your content and settings are never deleted when a trial ends, and choosing a plan turns your screens back on.
What counts as a screen?
Each display paired to your account with the Pekko player counts as one screen, whether it's a TV, tablet or computer.
Which plans are there?
Starter is $19 a month for 1 screen, Business is $39 a month for up to 3 screens, and Multi-screen is $59 a month for up to 5 screens. Prices are in US dollars, billed monthly; taxes may apply.
What devices does Pekko work on?
Any device with a modern web browser: smart TVs, TV sticks, tablets and computers. You manage everything from a browser on your phone or computer.
Do I need special hardware?
No. If your TV has a web browser, open the Pekko player on it. Otherwise, a computer or TV stick connected to the screen works.
What if the internet goes down?
The player keeps showing content it has already saved and updates when the connection comes back. Your dashboard shows the screen as offline in the meantime.
Can I cancel or delete my account?
There's no card on file during the trial, so there's nothing to cancel. You can delete your account at any time from Settings; deletion runs 7 days later and you can cancel it until then.
Contact us
TODO: [Support email: to be confirmed] No contact address is published yet.