DRAFT: retention periods marked [to be confirmed] are pending review.
Delete your Pekko account
Only the account owner can delete an account. You don't need the mobile app.
- Sign in with your account email and password. Forgot it? Reset your password by email first.
- You land on Delete account (also under Settings).
- Type DELETE, enter your password again, and confirm.
- Deletion runs 7 days later. Until then you can cancel from the same page.
What is deleted
| Account and sign-in (email, password hash, display name) | Deleted |
| Business name, locations, screens and screen tokens | Deleted |
| Uploaded images and videos, menu boards, brand settings | Deleted (files removed from storage) |
| Playlists, schedules, promotions, screen groups | Deleted |
| Alerts, analytics, activity and plan-milestone records | Deleted |
| Mobile app push notification tokens | Deleted |
| Plan and trial status | Deleted |
What is kept, and for how long
| Deletion record (random account and user IDs, request and completion dates; no email or content) | Kept as proof the request was completed. [Retention period to be confirmed.] |
| Database and storage backups held by our hosting provider (Supabase) | Deleted data can remain in backups until they rotate out. [Backup window to be confirmed.] |
| Payment records held by Stripe (paid plans; not live yet) | Invoices and payment records are kept as required for tax and accounting. [Period to be confirmed.] |
| Short-lived server logs at our hosting providers (IP address, request details) | Expire on the providers' own schedule. [To be confirmed.] |
Paired TVs stop playing and go back to the pairing screen. Ending a trial or plan never deletes anything; only this request does.
Contact us
TODO: [Support email: to be confirmed] No contact address is published yet.